LOCATION: 315-316
Abstract:
For early career leaders, trust is the foundation on which influence, collaboration, and credibility are built. Yet stepping into leadership, especially with limited experience or when leading more seasoned colleagues, can make establishing trust feel daunting. Without it, teams may hold back ideas, avoid accountability, or question your decisions. With it, teams engage, collaborate, and deliver stronger results.
Participants will learn how to build trust intentionally through two critical skills: deep listening and navigating difficult conversations with behavioral clarity and compassion. These approaches help leaders communicate in ways that strengthen credibility, reduce misunderstandings, and foster psychological safety.
Through interactive activities, reflective prompts, and real-world practice, participants will gain tools to build trust early in their leadership journey, repair it when necessary, and maintain it over time—creating a foundation for a confident leadership presence that inspires loyalty, accountability, and collaboration.
Learning Objectives:
• Decode the Four Distinctions of Trust
Understand the four key elements of trust – Competence, Reliability, Care, and Sincerity – and how they shape team relationships and leader credibility. Establish the importance of trust and build the business case for it in today's professional environment.
• Why Trust Really Matters - Recognizing the Four Distinctions of Trust
Identify and understand the four key elements of trust by Charles Feltman—Competence, Reliability, Care, and Sincerity and how they shape team relationships and credibility.
• Building Credibility Through Deep Listening
Learn and apply deep listening behaviors such as reflecting back, asking clarifying questions, and pausing before responding that make team members feel heard and valued.
• Extended Version (90 minutes)
Navigating Difficult Conversations with Trust
Practice using a behavioral framework to address challenging topics constructively, focusing on observable actions and shared goals rather than assumptions or personality.